We value your satisfaction and want you to feel confident shopping with us. Please review our policy below before completing your purchase.
Returns & Exchanges
- We accept returns or exchanges within 14 days of receiving your order.
- To be eligible, items must be:
- Unopened
- Unused
- Undamaged
- In their original packaging, including seals, boxes, and labels
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used products
- Products that show signs of wear or damage
- Items returned without original packaging
Partial Refunds
- Partial refunds may be issued on a case-by-case basis if the issue is due to seller fault, such as:
- Incorrect item shipped
- Defective item upon arrival
- Photo or video proof may be required before approval.
Refund Processing
- All returns are inspected upon receipt.
- Approved refunds will be issued to the original payment method.
- Original shipping charges are non-refundable, unless the return is due to our error.
How to Start a Return
To request a return or exchange, contact us within 14 days of delivery at:
Email: contact@palette21.com
Please include:
- Order number
- Reason for return or exchange
- Photos or videos (if applicable)
Important Notice
Because we sell beauty and personal care products, this policy is strictly enforced to maintain product safety, quality, and hygiene standards.